Refund Policy

1. Returns & Refund Eligibility

• Items must be unused, in original packaging, and returned within 30 days of delivery.
• We do not accept returns for hygiene-related pet products unless defective.

2. Refund Process

• Once we receive and inspect the returned item, we will process the refund to the original payment method.
• Refunds typically take 5-10 business days to reflect in your account.

3. Exchanges

If you receive a defective or incorrect item, we offer free exchanges within 30 days of delivery.

4. Non-Refundable Items

• Clearance items, gift cards, and personalized pet accessories are non-refundable.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.